Friday, 21. November 2014
24. 07. 14. - 15:00
A Swiss teenager got a shock after he sat down in a McDonald's restaurant to tuck into a burger – and found somebody else had taken a bite out of it before him.
Lovis Gaertner, 18, ordered the chicken burger at the restaurant in the town of Arbon, in north-eastern Switzerland, together with a portion of chips, and sat down at the table with friends to eat the snack.
He said: "I couldn't believe it when I opened the carton and saw that not only was it cold, but a big bite had been taken out of it by somebody else. It was like a bad joke, and I took it back to complain and they apologised, and gave me a replacement."
The teenager who had been talking about it with pals then discovered that the burger had been bitten into by a school friend Andrina Lehrer, 21, who overheard him complaining.
She confirmed that she had purchased the burger earlier and taken a bite, but then handed it back and complained because it was cold.
She said: "I thought they would throw it away, after all I had taken a big bite out of it, I can't believe they put it back on sale again. It must have been at least 10 minutes before that I had handed it back to them, and it was cold then."
Despite getting a replacement burger and an apology, Lovis is still annoyed about the incident.
A McDonald's spokesman confirmed that the incident had been an embarrassing mistake. They said: "One of the staff at the restaurant was under a lot of stress and made a mistake. Nevertheless, it is something that never should have been allowed to happen."
They said that according to McDonald's policy, the burger should have been disposed of in the organic waste bin. And he added: "We plan to get in touch with the customer again and make a personal apology."
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