Austrian Times RSS FeedsLike the Austrian Times Facebook page!Follow us on Twitter!


Events for October
M T W T F S S
29 30 1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31 1 2
Add your event FREE

Today

Videos


BurgKino

Pub Quiz everyTuesday at Johnny's Pub

Popular in Austria


Cosmo&Nanu
Austrian Times Blog

Frustation at T-mobile service

Sort out your Service T-mobile - An Open Letter

Dear T-Mobile Team,

As the leader of a small editorial team I am writing to you because you offer a business service, but I wonder if you really understand what the nature of a business service is?

Back in my homeland, in the UK, companies believe in customer service, and that it is not just because it's good old British politeness, but because it makes good business sense, treat clients well and they stay loyal, treat them badly, and you lose them, and they advise everyone else to steer clear of you.

If something as simple as obtaining a new phone for a member of our editorial team can be so monumentally messed up by the army of staff that you seem to have on the end of the line, then how can you ever hope to win and keep new business? Or do Austrian clients not care about appalling service? Sadly, my experience of living here to date seems that this is the case.

In the hours of my life that I have spent on the phone waiting for satisfaction, I have had to listen to your song with the words: "I'm on your side" and "one and one makes two". Really?

Weeks ago now I told you we urgently needed a new phone, it was expected Monday, then Wednesday, then after hours of writing emails, phoning and registering online to complain again, and waiting in line for a chance to speak to someone, I heard the words: "I promise you it will be there by Friday."

Again it did not turn up, then on Monday it arrived, with a sim card, but no number, and the card was not activated. Since then more time has passed, every call is answered with "Don't worry, we will call you back in half an hour" - and the call never comes. What does come is an SMS questionnaire asking if I was happy with the resolution to my problems? I duly sent my answer and not surprisingly it was "no", but still no sim card activation.

I have a great looking new phone that still doesn't work and no doubt I am running up a bill for a monthly service I can't use.

Am I frustrated? No. I am not because at least I can vent that frustration by writing these few words, to tell anyone that wants to listen, or to share it, that the T-mobile business service is rubbish, your promises are worthless, and if anyone is considering getting a new phone - then don't bother with T-mobile no matter how cheap it is - because at the end of the day you may be left like me paying for a phone you can't use.

T-Mobile may say they are on your side, but as the saying goes, with friends like that, who needs enemies?

Yours sincerely,
A very disgruntled editor-in-chief.

Austrian Times


Are you on Facebook? Like the Austrian Times on Facebook and win great prizes!


Cosmo and Nanu
ORF Watch

Tag cloud:
activation  card  Mobile  frustrated  mobile  answered  editorial  doesn  enemies  duly  friends  editor  vent  questionnaire  problems  sincerely  business  resolution  disgruntled  online

Latest News

 

Halloween At The Zoo
Pumpkin pie might be the order of the day for people this Halloween but now zoo animals are also getting in on the act.

Baby Naked Mole Rats Born In Vienna
With their pink hairless bodies and fangs for front teeth, these baby naked mole rats were never going to win any cuteness contests at Schonbrunn Zoo in the Austrian capital Vienna.

Jihad Girls Gunpoint Retraction Of Desire To Go Home
Austrian anti-terrorism police believe that an interview given to a French magazine allegedly with one of the two teenage girls who fled to Syria to join in the jihad was probably carried out at gunpoint.

Get Shorty As Confused Bald Ibis Gets Lost Again
A rare bald Ibis that seems to have a different sense of direction to her fellow birds has once again had to be rescued after getting stuck trying to find a different route to the southern Italian feeding ground.

Alpine Trains Venture Into Space As The Final Frontier
Austria’s national railway line the OeBB has raised eyebrows after offering themed toilets including one that is supposed to "look and smell like outer space".

MEP caught In Brit papers Fraud Probe Jailed
A corrupt MEP caught by a British newspaper offering to propose amendments to EU laws in exchange for 100,000 euros a year has been given a three-year-jail term.

Vienna Jihad Girls Want To Come Home
The two Austrian teenage girls who became ‘poster girls’ for the jihad in Syria are now desperate to come home after getting completely disillusioned with their new lifestyles.

Mega-Station Opens
There was a festival atmosphere as Bundespresident Heinz Fischer opened Vienna's new Hauptbahnhof Friday morning.

Apple Truck Causes Traffic Jam
When 24 tonnes of apples are catapulted across a road it can only mean a jam.

Farmer Cleared Over Wolf Shooting
Furious animal rights campaigners have accused an Austrian farmer of lying after he shot dead a wolf that he claimed he thought was a fox.

 


Mala Vrata

The most popular stories –
last 7 days



Don't moan alone, the Ombudsman Investigates.

Why suffer in silence. Let off steam by letting our readers share your troubles. File your complaints about anything and everything here.

Our ombudsman David Rogers will try and help solve some of the problems from lazy civil servants through to incompetent companies – and at the very least the worst transgressors will end up in our weekly special report.


Austrian Zimmers