Monday, 22. December 2014
21. 03. 14. - 10:45
Dear T-Mobile Team,
As the leader of a small editorial team I am writing to you because you offer a business service, but I wonder if you really understand what the nature of a business service is?
Back in my homeland, in the UK, companies believe in customer service, and that it is not just because it's good old British politeness, but because it makes good business sense, treat clients well and they stay loyal, treat them badly, and you lose them, and they advise everyone else to steer clear of you.
If something as simple as obtaining a new phone for a member of our editorial team can be so monumentally messed up by the army of staff that you seem to have on the end of the line, then how can you ever hope to win and keep new business? Or do Austrian clients not care about appalling service? Sadly, my experience of living here to date seems that this is the case.
In the hours of my life that I have spent on the phone waiting for satisfaction, I have had to listen to your song with the words: "I'm on your side" and "one and one makes two". Really?
Weeks ago now I told you we urgently needed a new phone, it was expected Monday, then Wednesday, then after hours of writing emails, phoning and registering online to complain again, and waiting in line for a chance to speak to someone, I heard the words: "I promise you it will be there by Friday."
Again it did not turn up, then on Monday it arrived, with a sim card, but no number, and the card was not activated. Since then more time has passed, every call is answered with "Don't worry, we will call you back in half an hour" - and the call never comes. What does come is an SMS questionnaire asking if I was happy with the resolution to my problems? I duly sent my answer and not surprisingly it was "no", but still no sim card activation.
I have a great looking new phone that still doesn't work and no doubt I am running up a bill for a monthly service I can't use.
Am I frustrated? No. I am not because at least I can vent that frustration by writing these few words, to tell anyone that wants to listen, or to share it, that the T-mobile business service is rubbish, your promises are worthless, and if anyone is considering getting a new phone - then don't bother with T-mobile no matter how cheap it is - because at the end of the day you may be left like me paying for a phone you can't use.
T-Mobile may say they are on your side, but as the saying goes, with friends like that, who needs enemies?
A very disgruntled editor-in-chief.
Ebola's deadly reach impacts Vienna student
Austria has yet to record its first case of Ebola, but the feared virus has already had a severe impact on the lives of Africans living in Vienna.
Grigorij Sokolov Works His Magic At Vienna Konzerthaus
Whilst the world-famous Wizard of Oz played at the Volksoper, there was another Wizard in the Konzerthaus giving his 16th performance in Vienna!
Penelope Cruz To Play The Ice Cream Killer
The memoirs of the woman dubbed the Ice Cream Killer after she shot dead two ex-lovers before hacking the bodies up with a chainsaw and telling neighbours the noise was a new ice cream machine are due to be turned into a blockbuster with Penelope Cruz playing the lead role.
Kid Left In Coma After Beaten By Teacher For Talking
This is the shocking image of a little Chinese girl before and after she was punished by her teacher - for talking in class.
Freezing Rain Causes Chaos In Central Europe
Freezing weather has arrived in Europe with a vengeance with a layer of ice blanketing parts of Austria, Germany and the Czech Republic and causing traffic chaos.
Holey Smoke As Car Disappears Down Sinkhole
Motorist Wei Hsiao found himself in a hole lot of trouble in China when a giant sinkhole opened up on the road beneath him, swallowing his entire car.
Shock Moment Police Helicopter Explodes On Street
This is the moment a police helicopter exploded into a spinning ball of flame in Chile when a fire truck clipped one of its rotors.
More Than Twenty 100,000 GBP Motors Used In Bridal Convoy
A Chinese couple who wanted to have the most expensive wedding convoy possible arranged for a convoy of top of the range cars including a stretch Hummer followed by Lamborghinis, Porsches and other VIP motors.
Riot Police Star In Downs Syndrome Calendar
Spanish riot police have joined forces with Down's syndrome kids to take part in a special calendar for charity.
Chinese Nuclear Winter Smog Leaves Clinics Full
Fresh proof of Chinese scientists' claims that the country's toxic air pollution resembles a nuclear winter are shown by these images that show clinics and hospitals packed with patients suffering with trouble breathing.
The most popular stories –
last 7 days
|UN Security Expert Says One Jihad Poster Girl Is Dead|
|Ebola's deadly reach impacts Vienna student|
|Russian Cops Beat Man To A Pulp In Front Of Children|
|Porsche Driver Crushed After Ploughing Into Lorry|
|Grigorij Sokolov Works His Magic At Vienna Konzerthaus|
Why suffer in silence. Let off steam by letting our readers share your troubles. File your complaints about anything and everything here.
Our ombudsman David Rogers will try and help solve some of the problems from lazy civil servants through to incompetent companies – and at the very least the worst transgressors will end up in our weekly special report.