Tuesday, 16. September 2014
21. 03. 14. - 10:45
Dear T-Mobile Team,
As the leader of a small editorial team I am writing to you because you offer a business service, but I wonder if you really understand what the nature of a business service is?
Back in my homeland, in the UK, companies believe in customer service, and that it is not just because it's good old British politeness, but because it makes good business sense, treat clients well and they stay loyal, treat them badly, and you lose them, and they advise everyone else to steer clear of you.
If something as simple as obtaining a new phone for a member of our editorial team can be so monumentally messed up by the army of staff that you seem to have on the end of the line, then how can you ever hope to win and keep new business? Or do Austrian clients not care about appalling service? Sadly, my experience of living here to date seems that this is the case.
In the hours of my life that I have spent on the phone waiting for satisfaction, I have had to listen to your song with the words: "I'm on your side" and "one and one makes two". Really?
Weeks ago now I told you we urgently needed a new phone, it was expected Monday, then Wednesday, then after hours of writing emails, phoning and registering online to complain again, and waiting in line for a chance to speak to someone, I heard the words: "I promise you it will be there by Friday."
Again it did not turn up, then on Monday it arrived, with a sim card, but no number, and the card was not activated. Since then more time has passed, every call is answered with "Don't worry, we will call you back in half an hour" - and the call never comes. What does come is an SMS questionnaire asking if I was happy with the resolution to my problems? I duly sent my answer and not surprisingly it was "no", but still no sim card activation.
I have a great looking new phone that still doesn't work and no doubt I am running up a bill for a monthly service I can't use.
Am I frustrated? No. I am not because at least I can vent that frustration by writing these few words, to tell anyone that wants to listen, or to share it, that the T-mobile business service is rubbish, your promises are worthless, and if anyone is considering getting a new phone - then don't bother with T-mobile no matter how cheap it is - because at the end of the day you may be left like me paying for a phone you can't use.
T-Mobile may say they are on your side, but as the saying goes, with friends like that, who needs enemies?
A very disgruntled editor-in-chief.
Viennese Jihad Girl May Have Been Killed
Austrian police say that one of the two attractive young teenage girls who fled the country to go to Syria to fight on the side of Islamic rebels may have been killed.
Perversion of a Medical Dream
The Decline and Fall of the Otto Wagner Hospital, Vienna.
Fat Can Be Used To Burn Off Weight After New Patent Unveiled
It is being hailed as a sensation after scientists at an Austrian university patented a method that transforms fat storing cells into mini factories capable of actually destroying fat by burning it off.
Three Family Members Dead In Well Tragedy
A mother has lost her husband, her pregnant daughter and her son-in-law after a tragic accident where one of them fell into a well and the other two died while trying to carry out a failed rescue.
Brit Soldier Rescued After Climbing Mountain In T Shirt
A British soldier who tackled the frozen Austrian Alps wearing just shorts and a T-shirt has been rapped by officials after he had to be rescued from the snowy peak.
Mum And Daughter Struck By Lightning In Pool
A mother and her daughter were hospitalised after they were struck by lightning – in a swimming pool.
Police Nab Porn Star Who Filmed In Local Church
A woman accused of making a porn movie in a local church has been caught after an informant tipped off police that he recognised her by her breasts after an appeal for information.
Young Hip Hop Dancer Gets 18 Years For Drug Smuggling
A blonde hip hop dancer and charity worker promised an international career after she was spotted by a talent scout has been jailed for 18 years in Indonesia after her work offer turned out to have been part of an elaborate drugs con.
Teen Dying Of Cancer Killed At Charity Event After Ride In Porsche Goes Wrong
The family of a sick boy who was offered a trip in a high-performance Porsche because he was dying of cancer is suing the charity after the Porsche he was travelling in crashed head-on into oncoming traffic.
Japanese Pervert Planned Natascha Kampusch Style Kidnap
A Japanese man inspired by Austrian pervert Wolfgang Priklopil kidnapped a 10-year-old girl and kept her in a purpose-built cellar where he planned to train her to become the perfect wife.
The most popular stories –
last 7 days
|Boy Five Had Eyes Gouged Out by Satanists|
|Freaked-out Mushroom Pickers Discover Bag-loads of Amputated Limbs in the Woods|
|Sex Pest Simulator Developed For Japanese Gropers|
|Naked Woman On Horse Rides Through Central Moscow|
|Argentinian Cops Fake Car Accident|
Why suffer in silence. Let off steam by letting our readers share your troubles. File your complaints about anything and everything here.
Our ombudsman David Rogers will try and help solve some of the problems from lazy civil servants through to incompetent companies – and at the very least the worst transgressors will end up in our weekly special report.